Privacy Policy

1. Information We Collect

When you use our website, request a quotation, contact us, place an order or submit an enquiry, we may collect information that you provide to us.

This may include:

• Your name and company name
• Email address
• Phone number
• Billing and delivery information
• Product and service requirements
• Information submitted through contact and enquiry forms
• Any other information you voluntarily provide

We may also automatically collect certain technical information, such as browser type, device information, IP address, pages visited and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Process and manage orders and enquiries
• Prepare quotations and provide requested services
• Communicate with you about your enquiry or order
• Provide customer support
• Improve our website, products and services
• Manage deliveries and fulfilment
• Send marketing communications where permitted and where you have provided appropriate consent
• Prevent fraud, misuse or security issues
• Comply with applicable legal and regulatory requirements

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and support relevant marketing and analytics activities.

Cookies may be used to remember preferences, measure website performance and understand visitor interactions with our website.

4. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, process orders, provide deliveries, process payments, operate our website, provide customer support or perform analytics and marketing activities.

We may also disclose information where required by applicable law, regulation, legal process or to protect our rights and the safety of our customers and users.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling contractual, accounting, legal and business requirements.

7. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction or deletion of certain information.

You may also contact us regarding marketing communications and request that we stop sending promotional communications where applicable.

8. Third-Party Services

Our website may use third-party services and platforms to support website functionality, payments, analytics, advertising, communications, CRM and other business operations.

These third parties may process information according to their own privacy policies and applicable terms.

9. Children's Privacy

Our website and services are intended for general business and consumer use and are not specifically directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.